Sr. Customer Service Associate - Feasterville

Join our dynamic and GROWING organization! Enjoy a rewarding, challenging and always FUN, environment, along with great compensation and benefits while working with teammates who are passionate about Customer Service!
Objective: To always exceed Customer expectations by ensuring professional, friendly, accurate and efficient customer transactions. Turn our Customers into Fans.
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Deliver Fanatic Customer Service: Always Exceed Customer Expectations
Be the POWER of Red! Promises are always kept. One to say yes, two to say no. Bump it up! Welcome everyone, make them feel special. Exceed Customers' expectations, every time. Recover the Republic way, make every wrong right.
Provide superior customer service by exhibiting a friendly and professional demeanor at all times, greet customers properly. When performing platform duties stand, shake hands, escort to specific areas of the Store as needed. Answer telephone in a professional manner and per Bank guidelines.
Cross trained for both line and platform job functions, with additional responsibilities in sophisticated account openings and consumer lending:
Complete all customer and systems transaction that take place on the line, accurately and efficiently (for example but not limited to, deposits, withdrawals, cashing checks, research account information, place holds on accounts, on-line transfers, miscellaneous item processing).
Balance cash drawer daily, accurately and efficiently.
Understand and accurately perform other operational duties within the store, as assigned by Supervisor, such as but not limited to; balance vault, ATM, Magic Money.
Account openings with in bank policy (including IRAs, business accounts, and other more sophisticated bank account products) including proficiency in:
Explaining account features and benefits.

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