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Digital Content Product Manager

For all products relying on and/or using Content across the portfolio, the Group Product Manager, Content will be in charge of defining, developing, deploying and improving features, as well as user experiences and highly optimized workflows designed to improve operational efficiency, globally. The ideal candidate is someone who can develop and iterate on a Content Strategy based on International SOS' objectives, User Experience Strategy, and user needs. Responsibilities will include: Write and own a content vision that clearly communicates the product features, benefits and value. Refine to align with Medical and Security SMEs vision, industry shifts and user needs. Contribute to the development of the Membership and Content Roadmap, integrating customer needs and value drivers, aligning to Group Products Strategy and the Group Digital Assistance Program. Own the day-to-day delivery of the Content Roadmap. Work with internal stakeholders to drive a joined-up approach to content management across the Assistance Business Line and the other International SOS business lines and across all channels (including web portals, mobile applications, Content related APIs and alerts/notifications). Work with other product managers to identify innovative ways to integrate content with profile and travel data, analytics and customised client content to increase revenue and improve customer engagement. Monitor competitive trends and changes in the wider market; identifies opportunities to leverage external information providers and focus internal content production efforts on value-added activities. Partners with external vendors on requirements definition and feature development In coordination with editorial teams, create and maintain editorial calendars, content journey maps, style guides, taxonomies, and metadata frameworks. Work with development teams to ensure that they understand the vision for the product and inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency. Collaborate with UI/UX to perform user research and market analysis. Adjust content and journeys to maximize effectiveness. Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to Content. Support the development and delivery of client proposals and bid responses for sales teams. Manage Reporting and analysis onContentrelevance (open rates, pages visits, etc.) to provide insights and help drive the product agenda. Meet and exceed volume and quality metrics for: Increased search engine result rankings Increase visitors to website and apps Increased shares, mentions, and likes Provide oversight of requirements tools (Aha, Jira)  to ensure that all user stories and supporting artefacts for inclusion of Content in products are properly created and managed. In partnership with the Partnership and Alliances team, assist in determining product buy vs. build, finding and accessing existing products to license C. Job Profile Required Competencies Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals; gets things done - delivers on promises, and is clear on setting and managing expectations. Planning & Organization: Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritizes tasks and resources, establishes milestones and sets realistic expectations of themselves. Networking. Thrives in operating within a broad matrix organisation and using influencing skills to drive outcomes and keeping virtual team members fully engaged Presenting & Communicating Information: Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback; Projects credibility. Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace. Working with People. Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight. Pressure tolerance. Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms Applying Expertise & Technology. Applies specialist and detailed technical expertise; Develops job knowledge and expertise through continual professional development; Shares expertise and knowledge with others; Uses technology to achieve work objectives; Demonstrates an understanding of different organisational departments and functions. Required Skills/Work Experience  4+ years of experience in product management, ideally in a B2B role Background working for an international company, preferably in the field of information services, technology or in the Media/Entertainment industry. Demonstrable experience building/managing enterprise-class CMS, workflow tools or in digital content production and API services. Strong ability to identify and further business goals, and identify unmet user needs. Excellent time management and prioritization skills; ability to manage multiple projects simultaneously. Excellent communication and collaboration skills, verbal and written, with the ability to converse with business, editorial and technology teams Experience working with content in multiple languages or translations services would be a plus Experience working with tools like Aha, Jira, Confluence  would be a plus Required Qualifications  Bachelor's degree in User Experience, Communications, Data Analytics, Marketing or related field (or equivalent combination of education and relevant experience) strongly preferred. Solid understanding (training or certifications) in web standards, design, web browser capabilities, SEO, user experience, and common web technologies Agile certification is a plus 18831
Salary Range: NA
Minimum Qualification
5 - 7 years

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