Order Fulfillment Professional - II

Solid customer service skills and excellent written communication is a must.
The managers are looking for this type of experience highlighted in resumes:
customer care experience
strong written communication kills
complaint resolution
ability to explain and clarify product and service problems recommend solutions identify and assess customer needs provide complete and accurate information to customer inquiries ability to adapt to different types of customers
Please don't physically highlight said experience...
Not looking for warehouse experience
Call center environment/Candidate needs call center experience
Function as single point of contact for issues of product status, product quantities, time of delivery, PO status, and PO change requests regarding quantities adjustments or date changes
Responsible for materials management, order management and logistics planning activities
Ensures product shipment integrity through all stages of product receiving, inspection, warehousing, shipment and delivery to ensure customers receipt of product in accordance with sales order demands \
Establishes Quality Assurance inspection schedules and priorities to ensure completion of QA inspections and release of products.
Creates and updates statistical data, spreadsheets, reports and charts to identify product availability, sales order demands, customer priorities and product allocation to meet customer demands
Produces master and specific schedules for manufacturing and production to meet delivery dates and product quantities to fulfill customer orders
4 year degree
Experience in production planning, scheduling, inventory control, sales order fulfillment, product distribution and shipment
Demonstrated abilities in production planning, researching, responding to and resolving sales order, logistics, product allocation and shipping inquiries and other related issues utilizing Sales Order Management systems Communication skills to provide production schedules, to prepare and present plans and information to manufacturing, sales and order management personnel and to customers.
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access and SAP business system or similar sales order management software application.
1-5 years of experience

Experis is an Equal Opportunity Employer (EOE/AA)


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