Call Center Representative - Afternoon Shift

The Leidos call center supports the Military and Veteran health solutions. Join us and be a part of this exciting program and support our troops! Pick your own afternoon shift! Shift can be 2pm to 11pm or 3pm to midnight. You can work an 8 hour shift that fits best with your schedule. Starting pay is $15 per hour, plus benefits! Overnight shifts are available, and pay starts at $16 per hour plus benefits! Benefits include paid time off, health insurance, paid holidays, 401(k) and much more! Full time shifts are currently available!Position Overview:Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) veterans. You will work independently on a variety of tasks helping with customer service, enrollment, education, and generally helping our veterans with healthcare benefit related issues. Responsibilities: Process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System (DOES). Assign primary care managers to TRICARE beneficiaries. Verify eligibility information for remote beneficiaries. Provide education and enrollment information to beneficiaries on the phone and in person. Assist walk-in beneficiaries with enrollments and inquiries. Maintain computer records. Be reliable and punctual Be eligible for and maintain ADP II/IT II clearance.

Adhere to the dress code at the TSC.

Required Education and Skills: High school diploma or GED. Associate s degree preferred. Fluent in English and Spanish is a big plus! Very good written and oral communications skills. Computer literate with Internet research experience. Proficient with Microsoft Office 2007 or later applications Word, Excel, and Outlook. Ability to communicate tactfully with people. Ability to work independently and under general supervision. Excellent organizational and time management skills. Detail oriented. Ability to multitask.


Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www. Leidos. com. The company s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.

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